SOME fantastic entries for this year’s Leasing Broker Federation Awards and the judges have now had their say – so who are the winners for 2022?
Federation members turned out in force for the LBF awards held at the Century Club in London’s Soho but for those of you who could not make the party here are the results:
BEST ELECTRIC VEHICLE LEASING BROKER
SPONSORED BY
FLEET ALLIANCE
In a market characterised by large bank-owned contract hirers, Fleet Alliance sets themselves apart as one of the UK’s premier independent fleet management specialists. Its award-winning fleet management solutions are delivered and supported via its market-leading Fleet 360 model which provides clients with a unique combination of advice, innovative products and technology, competitive pricing, and award-winning service.
Highly Commended: Rivervale
BEST SMALL LEASING BROKER
SPONSORED BY
AFL (FLEET MANAGEMENT) LTD
AFL (Fleet Management) uses a customised CRM system which will send the customer communication in reference to their order. The CRM also utilises manual touch points where their Operations team sends updates to the customer regarding documents and deliveries. It also offers guidance on its website for customers if they have concerns over finances, and signposts a number of charities that they feel may be of use to some customers in light of recent global events and the resulting sharp incline in the cost of living in the UK.
Highly Commended: Crusader
BEST MEDIUM LEASING BROKER
SPONSORED BY
SYNERGY
Synergy has key processes in place to ensure that customers receive the right information at the right time throughout their leasing journey; from first enquiry, to end of contract and beyond. It ensures that customers are kept informed with important information about their vehicle and leasing contract. Their company values are: Customer Commitment, Communication, Consistency, Energy, Integrity and Best Outcomes for All.
Highly Commended: Jet
BEST MEDIUM LEASING BROKER CUSTOMER SERVICE
SPONSORED BY
RIVERVALE
Rivervale has a variety of SLA’s in place which differ depending on the enquiry source and sales channel. It has created its own intelligent enquiry distribution tool that uses its own algorithm to distribute the enquiry to the right Account Manager, with the necessary SLA confirmed. Priorities are determined by the optimum response time for that channel, an example is incoming phone calls are dealt with immediately while enquiries via WhatsApp have up to a 24 hour SLA. Its standard SLA is that any enquiry will be responded to within 4 working hours during opening times.
Highly Commended: Synergy
BEST LARGE LEASING BROKER
SPONSORED BY
FLEET ALLIANCE
In-life customer service and day-to-day fleet management is where Fleet Alliance truly excels. Year-on-year, it has continued to deliver best-in-class service to our customers through e-Fleet; the only fully integrated end-to-end software platform on the multi-bid fleet tendering market, providing a seamless order-to-delivery and in-life process to the customer – whether that’s an individual consumer or a business manager – they are always completely in charge.
BEST LARGE LEASING BROKER CUSTOMER SERVICE
SPONSORED BY
FLEET ALLIANCE
Every Fleet Alliance client, whether they have 5 vehicles or 500+ vehicles under management, are provided with a thorough outline of the services provided and the SLA’s that form an agreement. This is to ensure the company is providing the optimum service to clients and drivers, to the level and standards that are expected. Client SLA’s are in place from the initial enquiry, to out-of-hours queries and the order process, through to review meetings. Any complaints received must be resolved at the earliest opportunity. SLA for resolving a complaint is within 3 business days.
BEST MARKETING AND INNOVATION
SPONSORED BY
CARPARISON
Among the significant and persistent reign of bad news plaguing the automotive industry, Carparison wanted to run a
campaign that would stand out and be a beacon of optimism. With positive disruption as the intended forte, Carparison’s Next Day Delivery campaign was launched. It was committed to delivering a Tesla Model Y to the customer the day following paperwork approval, if received before 12pm.
Highly Commended:
BEST COMMERCIAL VEHICLE LEASING BROKER
SPONSORED BY
VANAWAYS
Vanaway’s aim is to disrupt the marketplace and offer van customers something new – and that’s what it has achieved. Its customers, without having to take much time out of their day and without having to go out of their way, can buy new vans at the best price, delivered directly to them. Vanaways can supply almost every make/model of commercial vehicle, finding the most suitable van that is available quickly for outright purchase or on finance, offering the customer exactly what they want and need. To make things even easier, all of this is paperless, and the business doesn’t sacrifice on customer service levels.
BEST FLEET MANAGEMENT SERVICE
SPONSORED BY
FLEET ALLIANCE
Fleet Alliance is an aggressive innovator in terms of products and technology. It recently introduced Fleet Zero – a solution designed to demystify the process of electrification and assist in fast-tracking our client’s EV transition with the
minimum of complexity while realising the maximum cost savings. The entire journey is handled by Fleet Alliance
offering clients support from a trusted end-to-end partner ensuring both client and driver are supported by a familiar team of award-winning experts throughout. Its carbon reduction strategy has delivered an overall carbon reduction of over 23 billion grams of CO2 across a fleet of more than 30,000 vehicles – the equivalent of taking 7,944 cars off the road
Highly Commended: Rivervale
LEASING BROKER OF THE YEAR
SPONSORED BY
FLEET ALLIANCE
It’s not hard to see why Fleet Alliance has won the ultimate accolade this year having come out top in four of the categories by demonstrating that the company is an aggressive innovator and a premier fleet management business.
