NATIONWIDE Vehicle Contracts has received the Gold Trusted Service Award from Feefo which recognises businesses for delivering exceptional experiences as rated by customers.
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The Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights.
Businesses going for gold have to meet high standards, based on the number of reviews they have collected and their average rating.
A highly-valued badge of approval, this accreditation remains unique as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.
Feefo give the Gold Trusted Service awards to businesses who have collected at least 50 reviews between January 1st 2019 and December 31st 2019, with a Feefo service rating of between 4.5 and 4.9.
However, Nationwide Vehicle Contracts has done way better than that – its Feefo rating was based on over 5,890 reviews from January 1st 2019 to December 31st 2019, scoring an average rating of 4.5 out of a possible 5.
Keith Hawes, Director of Nationwide Vehicle Contracts, said: “We’re very proud to receive this award because it’s based on the feedback of customers who have actually utilised our services in arranging their vehicle lease.
“Real customers are the most important judges of all. It also recognises the efforts of all our employees in providing our customers the best possible experience.
“Everyone within Nationwide Vehicle Contracts is fully committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our customers.
“The beauty of Feefo is that it enables us to measure relevant feedback in real time and consistently work to improve, so we’re looking forward to another successful year and working hard for a brace of Feefo Gold Trusted Service awards in 2021.”
Nationwide Vehicle Contracts uses its Electronic Customer Experience Questionnaire -provided via APD’s Customer 360 platform – to prompt its customers to provide feedback via Feefo.
Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights and ensures that all feedback is authentic, by matching it to a legitimate transaction.
