Home/Tag: APD Global

APD reveals changing sentiments towards leasing sector

By |2020-06-11T10:01:54+01:00June 11th, 2020|Categories: Leasing & Finance News|Tags: , , , |

Analysis shows that whilst overall customer satisfaction (CSAT) remained unchanged at 84%, net promoter score (NPS) was down from 56 in 2018 to 53 in 2019 – as blame for vehicle delivery delays, caused by WLTP rule changes were directed at leasing companies.

Brokers optimistic for the future – but be ready for the challenges ahead

By |2020-05-21T09:41:08+01:00May 21st, 2020|Categories: Leasing & Finance News|Tags: , |

LBF survey finds that funders want to only support the established Brokers. It is also suggested that the ability to differentiate from the competition will become more of a challenge as service offerings become more uniform across the sector.