APD reveals changing sentiments towards leasing sector
Analysis shows that whilst overall customer satisfaction (CSAT) remained unchanged at 84%, net promoter score (NPS) was down from 56 in 2018 to 53 in 2019 – as blame for
Analysis shows that whilst overall customer satisfaction (CSAT) remained unchanged at 84%, net promoter score (NPS) was down from 56 in 2018 to 53 in 2019 – as blame for
The Leasing Broker Federation is an independent membership organisation supporting leasing brokers and operators across the uk. It better equips brokerages with knowledge and skills supporting them to thrive within this growing sector.
It also provides a mutually beneficial business community environment for all market relevant companies, such as leasing companies, funders, manufacturers, service suppliers and dealerships. These companies make up our federation partner network.
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