NATIONWIDE Vehicle Contracts, one of the UK’s leading providers of car and van leasing, has been awarded the Feefo Platinum Trusted Service award for 2022.

The Platinum Trusted Service is awarded to businesses whose experience is highly rated by their customers. To earn it, companies must have gained a Gold Trusted Service Award for three consecutive years and have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2020 and 31st December 2021.

The Trusted Service Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of commitment to outstanding customer service.

David Johnson, Director at Nationwide Vehicle Contracts, said: “Winning such a respected and renowned award from Feefo is a huge honour for Nationwide Vehicle Contracts. “We chose to partner with Feefo because their reviews are based on real consumer feedback, which is vital to our company as they are the most important judges of a business.

“This honour is especially meaningful to us because 2021 has been a challenging year for everyone, so this award recognises how hard our staff have worked to deliver the highest quality of service to all our customers.”

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The Feefo Platinum Trusted Service award is widely recognised as a symbol of trust, ensuring that both new and existing customers are working with a respectable company that always puts the customer first. It means even more following another difficult year for UK businesses.

Online interactions have soared since the start of coronavirus. People are now 40% more likely to leave feedback after a purchase. This has made it very difficult for many businesses who struggled to respond effectively. 43% of people now believe that companies have become less effective at dealing with negative feedback in the last year.

Johnson added: “No matter what industry you’re in, every business knows how hard it is to stand out, especially online. Genuine reviews and awards like the Feefo Platinum Trusted Service can be a real differentiator. We want to say a huge thank you to all our customers who have taken the time to leave a review and shared their ratings on Feefo with us over the past year.”