Home/Tag: Nationwide Vehicle Contracts

Customer contact a vital tool during Covid pandemic

By |2020-10-23T09:21:58+01:00October 23rd, 2020|Categories: Leasing & Finance News|Tags: , , , , , , |

Brokers we have been in touch with over the past few days all report an increase in customer contact, particularly via email, social media, telephone and even “zoom” calls while some have created new roles specifically for this.

Customers urged to plan ahead in wake of delayed financial support

By |2020-07-24T09:39:59+01:00July 20th, 2020|Categories: Leasing & Finance News|Tags: , , |

Nationwide Vehicle Contracts warns of potential long delays for financial assistance, which could cause customers to default on their payments before they have had a chance to speak to their finance provider. 

Stay safe from cyber attack with the Leasing Broker Federation and Focus Group

By |2020-05-01T10:19:28+01:00May 1st, 2020|Categories: Leasing & Finance News|Tags: , , , , |

The functions required to run your business – email, browsing, cloud, WiFi, software, hardware – are all vulnerable to attack, leaving you exposed to viruses, data breaches, loss of data and loss of connectivity.

Clone car leasing brokers targeting customers in new finance scam

By |2020-02-25T11:01:00+00:00February 25th, 2020|Categories: Leasing & Finance News|Tags: , , , , , , |

Scammers are setting up fake email and social media accounts under the names of genuine leasing brokers by using the firm name, the FCA 'firm reference number' (FRN) and other identifiable information to try to convince customers that they work for an authorised broker.

Nationwide Vehicle Contracts stays top of LBF Top30 broker league

By |2018-10-19T10:27:20+01:00October 5th, 2018|Categories: Awards, Conference & LBF Top 30 2018, LBF Top30, Leasing & Finance News|Tags: , , , |

Nationwide Vehicle Contracts was the top leasing broker in the LBF Top30 broker league; Central UK Vehicle Leasing and Hippo Motor Group sector winners

Nationwide targets GDPR compliance as key issue heading into 2018

By |2020-08-18T13:25:34+01:00December 15th, 2017|Categories: Leasing & Finance News|Tags: , , , |

NATIONWIDE Vehicle Contracts, the number one leasing broker in the LBF T30, says it is targeting GDPR compliance is one of it’s major priorities as the award-winning brokerage heads into 2018. GDPR, the new General [...]

Nationwide appoints APD for customer service surveys

By |2017-08-10T12:40:38+01:00August 10th, 2017|Categories: Leasing & Finance News|Tags: , , , , |

Customer service surveys Monitor vehicle hand-over process provided by dealer partners Customer satisfaction check to improve experience for online buyers Bridge between Nationwide and its customers LEASING broker Nationwide Vehicle Contracts (NVC) has appointed APD Global Research to [...]

APD launches customer satisfaction tool for leasing brokers

By |2017-06-01T15:56:51+01:00June 1st, 2017|Categories: Leasing & Finance News|Tags: , |

 APD CX for brokers Established Voice 360 programme specially tailored for vehicle broker sector Customer satisfaction surveys already used by some of the UK’s largest vehicle fleet funders Programme provides missing link between the vehicle [...]

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