Brokers we have been in touch with over the past few days all report an increase in customer contact, particularly via email, social media, telephone and even “zoom” calls while some have created new roles specifically for this.
Nationwide Vehicle Contracts warns of potential long delays for financial assistance, which could cause customers to default on their payments before they have had a chance to speak to their finance provider.
The functions required to run your business – email, browsing, cloud, WiFi, software, hardware – are all vulnerable to attack, leaving you exposed to viruses, data breaches, loss of data and loss of connectivity.
Informal extension, also known as extended hire, is when a customer continues to use the vehicle beyond the contract end date, continuing their agreement on a rolling ad-hoc basis.
Scammers are setting up fake email and social media accounts under the names of genuine leasing brokers by using the firm name, the FCA 'firm reference number' (FRN) and other identifiable information to try to convince customers that they work for an authorised broker.
Businesses going for Feefo gold have to meet high standards, based on the number of reviews they have collected and their average rating.
Nationwide Vehicle Contracts was the top leasing broker in the LBF Top30 broker league; Central UK Vehicle Leasing and Hippo Motor Group sector winners
Car figures were up by 10.4% in April according to SMMT figures. But how does this impact the leasing broker sector?
NATIONWIDE Vehicle Contracts, the number one leasing broker in the LBF T30, says it is targeting GDPR compliance is one of it’s major priorities as the award-winning brokerage heads into 2018. GDPR, the new General [...]
Customer service surveys Monitor vehicle hand-over process provided by dealer partners Customer satisfaction check to improve experience for online buyers Bridge between Nationwide and its customers LEASING broker Nationwide Vehicle Contracts (NVC) has appointed APD Global Research to [...]
APD CX for brokers Established Voice 360 programme specially tailored for vehicle broker sector Customer satisfaction surveys already used by some of the UK’s largest vehicle fleet funders Programme provides missing link between the vehicle [...]